Privacy Policy

Information we collect

When you request a quote, call us, text us, or visit our shop, we may collect:

• Your name, phone number, and email address
• Your vehicle's year, make, and model, and details about the work you want done
• Messages, call details, and notes about your quote, appointment, or installation
• Basic website usage information collected through cookies and similar tools, such as pages viewed and the ad or link that brought you to our site

How we use your information

We use your information to:

• Respond to your quote request and give you pricing
• Schedule, perform, and follow up on installations and service
• Answer your questions and provide customer support
• Send you offers and updates, only if you have agreed to receive them
• Understand which of our ads and web pages are working so we can improve them

Text messaging and mobile information

If you give us your mobile number and agree to receive text messages, we will use it to contact you about your quote request, appointments, service updates, and, if you opted in, occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

You must be 18 or older to opt in to our text messaging program.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages, and they may not use it for any other purpose.

See our Terms and Conditions at bigpapascaraudio.com/terms-and-conditions for full details of our text messaging program.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our customer management, messaging, scheduling, website analytics, and advertising platforms, and only as needed for them to provide those services to us. We may also share information when required by law or to protect our rights.

Cookies and advertising tools

Our website and quote forms use tools such as Google Analytics, Google Tag Manager, and the Meta (Facebook) pixel to measure visits and the performance of our ads. These tools may use cookies. You can limit cookies through your browser settings and adjust ad preferences in your Google and Meta account settings.

Your choices

You can stop text messages by replying STOP, unsubscribe from emails using the link in any email, or call us to update or delete the contact information we have for you.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us

Big Papa's Car Audio, 6705 Montgomery Rd, Cincinnati, OH 45236. Phone: (513) 561-5300.